Pizza Hut & Nothing But

So, I tried one of the Pizza Huts here. A couple of friends of mine and I went out for dinner here. We got into the restaurant and rather than us being seated at our seats, we were told to find our own seats anywhere we wanted. Since, there was no one really in the restaurant besides ourselves, and a few other guys seated at another table, we sat at a booth near a window overlooking below outside in the busy streets.

We settled in, and were given our menus only two menus for us three, however, one was in Arabic, and the other in English.

We took only a couple of minutes to decide what we wanted and waited for the waiter to show up to take our orders. He didn't show up. We had to flag him down. We decided on a special deal price for 4, 2 medium specialty pizzas, with 4 garlic bread, 4 drinks, and an order of salad.

We decided to go for cheese garlic bread, and the vegetarian and meat lovers specialty pizzas with the cheese bites at the ends as crusts.

Then, we saw an appetizer that said grilled shredded chicken in BBQ sauce rolled up in a tortilla bread, and with salsa as dip. These looked good, so we ordered that as well.

I asked for an Orange Fanta, whereas my two friends asked for Pepsi.
Several minutes later, they brought us our table mats, our forks, and knives. Then, we were given our salad plate to get our own salad.

We waited several other minutes, and our drinks were brought. They forgot my Orange Fanta. I was given a Pepsi instead. I told them, I didn't order a Pepsi. They shrugged their head like they forgot what I ordered and I told them again that I wanted an Orange Fanta. They nodded and went away.

My friends started taking sips of their Pepsi in a plastic glass. They were given straws and we were told that they ran out of ice so the drinks were not cold at all, but, very warm.
Several minutes passed again, and the garlic bread with cheese was brought. We ate that up and I was wondering where my drink was, and why it was taking them so long to get the drink.

Were they making it fresh? Were they out in the back squeezing oranges, adding the baking soda, sugar and adding the water? They sure were taking a very long time to bring my drink.
I asked again, and was told it was coming. They brought a can several minutes later and gave me a straw. Where was my plastic cup? Why didn't I get one? They didn't say as to why I was given just a measly can, where my friends were given plastic cups.

So, we waited, and waited and wondered where these chicken tortillas were. Finally, our pizzas came. Talk about small little things. This is what they call a medium pizza? We were thinking, we should have gone with one pizza with these cheese bites at the end, and using another with the normal pan crust.

As we ate our pizza slices, we kept pondering as to if they simply forgot our appetizer and whether or not, they would charge us for it. And if they did charge us for it, would we object and refuse to pay the bill? And would they simply force us to pay, even though we didn't get the order? What would their excuse be?

We waited, and waited as we listened to some 80's music playing. They played several songs by Celine Dion, Bryan Adams, Whitney Houston, Toni Braxton, Mariah Carey, Lionel Richie, Stevie Wonder, and a few dozen others while we were still waiting for the waiters.

We saw one and asked for our bill and to pack up the rest of our food in 3 separate boxes. We even divided how we wanted each of the slices onto our plates. He took the leftovers away and brought back all of the leftovers in ONE box.

We asked for a smaller take away one as we all had to go our own separate ways and we wanted to split them between the three of us. So, they took the box away again and came back several minutes later with 3 personal size boxes and the big box again for us to split it our own way.

*Whew* You think that would be over now? Nope, we were still waiting for our bill. We waited, and pondered if they were using the old method of counting it by hand. Nope, we saw them calculating everything onto the cash register and here he brought our bill.

So, he did charge us after all for the chicken tortillas even though we didn't get it. He insisted he did serve it to us, and we told him clearly we didn't get it, and we weren't going to pay for something that we didn't get and he should take it off.

He tried to smile and laugh about his mistake and try to tell us we should still pay for it anyways and he'll prepare the order for us which will take another several minutes probably another 30 minutes or so to prepare.

We declined and said no, take it off our bill, we have to go homes to our families please. So, after 15 minutes of waiting, they took it off our bill and we paid and wondered how much we should tip him?
50 cents? 75 cents? My friend opted to tip him only 75 cents I think, got up and gathered our things and headed back.

I would say this place needs improvement BIG time. They would need better customer service as what they clearly displayed was not accepted at all. So my review for that place out of a ten would be a 4. Yes, the food was alright, not that bad, but, still they need to improve it better if they want to reach a 10 or even for me to go pass 6.

Honestly, do you think we did the right thing in complaining about the food taking so long? And the right thing about refusing to pay for something we clearly did not order?

Email me your opinions, and comments and even if you have similar experiences such as this, share it if you can or wish, and we can sit back and relate and say: "When will they ever learn?"

The location of this Pizza Hut is in Amman, Jordan on University Street, right next to the Popeyes and all the other Fast Food restaurants.